Customer management is, by far, the most vital function of every organization. With competition increasing by the day, if you are unable to look after the needs of your customers proactively, they are sure to leave you sooner rather than later. Besides looking after the needs of your existing customers, it is also crucial to find prospective customers and win back those who have deserted … Read More
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Growing your business means strengthening your business relationships. If you want to see profit increases, Return of Investment (ROI) escalation and skyrocketing productivity numbers, then you need to start CRMing your business experience. Signing up for cloud based Customer Relationship Management (CRM) software gives your organization a fighting chance in your consumer market. Every aspect of the customer experience is enhanced to complement one another and ensure … Read More
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Stay Connected With Cloud Computation What protocols do you have in place in case of an emergency? With the events plaguing our news feeds of late, the need for an effective plan of action should be placed front and center. Just as important as the outlined protocol is, the communication of the plan to every party affected is detrimental. Nothing brings information and those … Read More
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What’s in a Lead? “Just a name, just give me one name and I’ll make all of your dreams come true!” Sometimes the attitudes surrounding Lead Generation can seem like an uphill battle in search of a contact you can make a connection with. As a sales and/or marketing professional, your efforts reach far and wide to bring consumers to your business and turn … Read More
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As consumers, we all have certain basic expectations when exercising our purchasing power. Expectations of the product or service, expectations of the brand and business, and expectations of the complete buying process. Customer satisfaction is the scope of these expectations with regard to a certain product or service. One of the most important ways for an organization to secure higher levels of customer satisfaction is … Read More
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The research to select your CRM is just as important as how you intend to use the software over time. You need to carefully conduct your research so that you select the most appropriate solution for your needs. Follow the process below to get the most out of your research and the CRM you select. Determine Your Needs This might begin with a needs analysis … Read More
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