With customers becoming more savvy and empowered, businesses can’t afford to ignore the customer experience (CX). Regardless of the vertical you belong to, you need to keep your customers satisfied to grow as an organization. To beat the competition in normal times, businesses strive hard to improve the customer experience and remain relevant. But these are not normal times. With the world battling the COVID-19 … Read More
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Every Student Counts Most of the time, the phrase customer relationship management (CRM) brings to mind sales and business applications. However, a recent study suggests yet another useful purpose: Student Retention. Administrators at post-secondary institutions can now look to increase student retention statistics using CRM variables. Student Retention According to research from Central Washington University, educational enrollment is competitive at every level – … Read More
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How True is ‘Customer Really Always Right’? Every modern business knows the importance of the long-term customer, and the implementation of cloud CRM Software is one way that companies are becoming increasingly attuned to that value. Although there are many great advantages to using data from CRMs to identify loyalty, leveraging that data should also highlight all important conversations pertaining to customer complaints. Handling … Read More
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It might sound silly, but the secret to top customer engagement is actually not using a particular system. It’s simply about consistency, but using the right program can make life easier for you to gain that consistency and allow you to make changes relatively quickly.cloud-based crm is one way that you use consistency and planning ahead to get the most out of engagement. It also brings in … Read More
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You Can’t C.R.M without the “R” The eZnet CRM (Customer Relationship Management) solution, by way of the Virtual Stacks developers, is only as good as the information you feed it. The successful running of any business involves the cultivating of professional contacts, connections and networks. Once those connections become mutually beneficial relationships, your network is forged or simply grows. A cloud based CRM system … Read More
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How Well Do You Know Your Customer? If you only know the name and billing processes of your customers, then you are severely ill-equipped! Good customer service and customer relationship management (CRM) is all about knowing your clientele and being proactive with customer satisfaction. There is no rule saying you can’t be friends with a client. Whether you join them on the golf course … Read More
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Women’s Day rocked its 2016 Trending! International Women’s Day just passed us by and like every ‘barely there’ holiday, we were left wondering “Is that really a ‘thing’?” To answer that question; you bet it is! March 8th has been deemed the special day honoring all things great about the female sex since the early 1900’s. Yet how is that most people have never heard … Read More
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Tips to Your Data Do’s No matter what you call it, – Data – Metrics – Information – Hieroglyphics – Knowledge Capital …the records you accumulate on consumers, especially those you have begun to call customers, are valuable and should be used as the doorway into long lasting customer satisfaction! The best way to keep track of and store your business’ data is with the … Read More
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MLK Jr. Strived for Accountability & Equality This week is all about recognition and honoring someone who was held accountable and rose to the occasion many times. This week America, and many others around the world to be honest, diverted a portion of its attention to the late Dr. Martin Luther King Jr on the National Holiday. One of his major points of discussion … Read More
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As consumers, we all have certain basic expectations when exercising our purchasing power. Expectations of the product or service, expectations of the brand and business, and expectations of the complete buying process. Customer satisfaction is the scope of these expectations with regard to a certain product or service. One of the most important ways for an organization to secure higher levels of customer satisfaction is … Read More
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